Medi Sapathy

•Organizing and Coordinating meetings with internal and external stakeholders and drafting of minutes
•Collecting and Analyzing data and providing global visibility on the progress of the Workday Finance Deployment project
•Supporting to ensure the management of the various project phases: Costs /Scheduling / Deadlines/ Resources / Risks / Communication
•Continuous improvement of various tools and processes
•Coordination of tests with users
•Design of communication materials and process documentation
•Elaboration of training material for the users
•Coordination of user training in collaboration with the project managers

• Analysis and resolution of promotion, sales and material claims for 80 Retail Customers in 8 of Nestlé’s Central, Western and Southern African markets through collaboration with various stakeholders such as Finance, Logistics, Sales and Customer Service with improvement of resolution time by 78%.
• Leading and implementing the timely rollout of assigned medium and large scale FMCG operational improvement projects and automations improving customer service delivery for countries under Nestlé Central, West and Southern African Regions.
• Effectively communicating findings on business process efficiencies and project status with respective stakeholders and executives for decision making to enhance customer service delivery and satisfaction.
• Establishing detailed project plans and charter for approval with a viable business cases whilst ensuring the scope, objectives, milestones and deliverables are clearly defined.
• Proactively monitoring project execution and coordinating planning, testing, and operating phases to complete projects.
• Ensuring successful execution of milestones and deliverables against defined timelines whilst coordinating the activities of team members.
• Coaching and training junior team members in the Customer Service - Supply Chain (Order to Cash) team and serving as an internal expert (super-user) for Nestlé’s Global Claims Management process and Global Focused Improvement representative for Nestlé markets in Africa.
• Establishing and contributing to the development of continuous improvement initiatives and tools to streamline business processes, eliminate waste, develop standards and assisting in business process transformations for customers of all countries within Nestlé’s Central, West and Southern African Markets.
• Preparing daily, monthly and quarterly quantitative and qualitative reports for internal and external stakeholders – including Project Status Reports, Account Status Reports and Quarterly Executive Reports